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About Us 

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com . 

Position Summary 

The Client Solutions Specialist will assist clients, providing them with innovative solutions and unparalleled services. This will be accomplished through implementing and supporting their custom platform or product services. 

Essential Duties and Responsibilities

• Implement product systems for clientele according to their respective business needs.
• Assess client configuration requests and offer solutions to meet the client's overall objective.
• Promptly address and reply to client emails and phone calls via phone/email queue.
• Ensure all project-related documents and trackers are routinely up to date.
• Provide guidance and best practices for clients on how to use and optimize the software.
• Conduct system training, testing and troubleshooting to assist clients.
• Train and collaborate with peers on software.
• Other duties as assigned.

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices and provide key points to the team.
• Complete projects and other duties as assigned by supervisor

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
• Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
• Ability to deal with frequent interruptions, changes, delays, or unexpected events.
• Strong organizational, analytical, and problem-solving skills.
• Demonstrated ability to learn quickly.
• Ability to collaborate with others.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

Education & Experience

• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year of customer service experience preferred.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with the following systems preferred (Time Labor Management, Applicant Tracking Systems, ClientSpace, and PrismHR).

Licenses and/or Certifications

None required.

Physical, Mental, & Communication Demands

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Attention to Detail: High level of accuracy needed for managing client implementation of products or client configuration requests.
• Problem-Solving: Ability to troubleshoot issues related to client software.
• Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: Make informed decisions regarding when it is appropriate to escalate client concerns or issues.
• Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client concerns.

Communication Demands:

• Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Prepare clear and concise documentation, including emails and notes.
• Verbal Communication: Conduct client training sessions; provide clear instructions and support to clients, employees and managers.

Presentation Skills: Present information effectively in training sessions with clients and other employees.

Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from copiers, printers, or coworkers.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related. duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an  employment contract, implied or otherwise. Employment remains “at will”.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable.