Position Summary

The Pharmacy Technician / Account Manager is responsible for overseeing day-to-day mail order pharmacy operations, ensuring orders are processed accurately, efficiently, and in compliance with regulatory requirements. This hybrid role combines hands-on pharmacy fulfillment with account management duties. Account management duties include resolving customer and provider issues, answering phones, monitoring order status, and coordinating workflow to meet shipping deadlines. The position requires strong problem-solving skills, attention to detail, and the ability to balance operational efficiency with excellent customer service.

Essential Duties and Responsibilities

Fulfillment & Pharmacy Support

• Process and package prescriptions for shipment in accordance with state and federal regulations.
• Ensure accurate labeling, documentation, and quality checks for each order.
• Work with the pharmacy team to meet daily production and shipping targets.

Account Management

• Serve as the primary point of contact for assigned accounts, including clinics, providers, and high-volume customers.
• Track and manage order status, resolve issues, and provide timely updates to clients.
• Address escalations quickly to prevent delays or compliance issues.
• Maintain accurate client records in the pharmacy management system.

Operational Coordination

• Assist in developing and refining daily workflow to maximize efficiency.
• Monitor operational metrics and identify process improvements.
• Coordinate with pharmacists, technicians, and shipping staff to ensure smooth operations.
• Support regulatory compliance by following SOPs and documenting all activities as required.

Problem-Solving & Communication

• Proactively identify and resolve order discrepancies, delays, or fulfillment challenges.
• Communicate effectively with internal teams and external stakeholders to ensure seamless service.
• Handle urgent requests while maintaining accuracy and compliance.

Knowledge, Skills and Abilities

• Strong organizational skills, ability to manage multiple priorities, and exceptional problem-solving ability.

Education & Experience

• Education: High school diploma or equivalent required ; pharmacy technician training program preferred.
• Licensure: Active pharmacy technician license/registration in the state of practice.
• Experience: 1-3 years of pharmacy technician experience; mail order or specialty pharmacy background preferred.
• Technical: Proficiency in pharmacy management software, shipping systems, and Microsoft Office tools.