About Us

Our practice provides comprehensive gastroenterology and hepatology care. Our mission is to focus on the whole person, ensuring patients are educated, learning how to prevent disease and are able to live their best lives! We provide an environment of collaboration and innovation – we are always learning new techniques. We've built an excellent reputation in GI, with strong partnerships with major hospitals. Our state-of-the-art surgery site is on the same campus, and we take minimal hospital calls. While we strive for excellence with our patients, we value our quality time outside of work. If you are looking for an opportunity to have a work-life balance, while practicing high-quality medicine, this is the opportunity for you! If you are a team player who has an outgoing personality and you're eager to be a part of a fun, fast-paced environment, we want to hear from YOU!

Position Summary

We are on the hunt for an enthusiastic, highly motivated Front Desk Receptionist /Medical Assistant to be a part of our thriving practice! We are a multi-disciplinary gastroenterology, nutrition & wellness center with gastroenterologists, functional dieticians, iv drip therapists and clinic researchers all working together.

Essential Duties and Responsibilities

• Manage front desk duties such as meeting and greeting patients, booking appointments, cash handling, dealing with phone and email inquiries, and general administrative tasks.
• Insurance verification
• Maintain and improve clinic flow within the practice.
• Manage internal & external events and promotions.
• Understand and value your role in the healthcare sector. It requires compassion, professionalism and discretion as you deal with various people.
• Work well under pressure and be able to multitask.
• Providing an excellent client experience.
• Manage and record data on patient visits, invoicing and explanation of benefits to patients.
• Everyday is different so you must be dynamic, proactive and able to think quickly on your feet.

Knowledge, Skills and Abilities

• Strong time-management, communication and organizational skills.
• Comfortable with a fast-paced environment.
• Strong leadership skills.
• You must be outgoing and strong at building relationships.
• You must have strong attention to detail and be comfortable with problem solving.
• Ability to multitask and prioritize during busy periods while maintaining a calm, friendly and professional disposition.
• Be skilled and pay attention to detail as you will be dealing with clinical records.
• Incredibly organized, ability to multitask and work with autonomy
• Proficiency with technology with fast and accurate typing speeds to maintain accurate records.
• Strong administrative and self-management skills to be able to work without supervision.
• Must be friendly, self-disciplined and trustworthy.

Education & Experience

• Sales experience, retail or otherwise (not required but advantageous).
• Customer service experience
• Strong command of English (verbal and written).
• Excellent IT skills particularly using the MS Office Suite and patient management software - training will be provided.