Position Summary

White Rock Medical Center is seeking a dedicated and detail-oriented Medical Assistant (MA) to join our Hospital Outpatient Department (HOPD) and Research Clinic team. This full-time, on-site role supports patient care, clinical research, and administrative operations. The ideal candidate will be reliable, proactive, and committed to delivering high-quality, compassionate care in a fast-paced outpatient and research environment.

Essential Duties and Responsibilities

• Clinical Support (HOPD)
  • Greet and room patients; collect and document vital signs and patient histories.
  • Assist providers with exams and outpatient procedures.
  • Perform phlebotomy, administer injections, and collect lab specimens.
  • Maintain accurate and timely documentation in the EMR.
  • Ensure cleanliness and supply readiness in exam and treatment areas.

• Research Support
  • Support clinical research visits by preparing patients, collecting data, and coordinating study-related activities.
  • Document study procedures according to Good Clinical Practice (GCP) and IRB-approved protocols.
  • Track participant enrollment, visit compliance, and follow-up per study timelines.
  • Assist with specimen handling, study drug accountability, and regulatory documentation.

• Administrative Duties
  • Schedule patient appointments and study visits.
  • Communicate with patients, providers, and research staff to ensure seamless coordination.
  • Maintain logs, inventory supplies, and support compliance with hospital and study protocols.
  • Prepare for sponsor site visits, audits, and regulatory inspections as needed

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational abilities.
• Able to manage multiple priorities in a dynamic environment.
• Professional, team-oriented, and patient-centered demeanor.
• Knowledge of clinical research procedures and GCP a plus.

Education & Experience

• High school diploma or equivalent required.
• Graduate of an accredited Medical Assistant program.
• Certified Medical Assistant (CMA, RMA, or CCMA) preferred.
• Current BLS certification (or ability to obtain within 30 days of hire).
• Minimum of 1 year of outpatient clinic or research experience preferred.
• Familiarity with EMR systems and basic clinical documentation.