Essential Duties and Responsiblities

• To sell our products directly to guests from all US and CA by cultivating and maintaining customer relationships, to include initiating calls to customers, building rapport, recommending modifications to products and services, which promote customer retention, drive direct sales, and ensure an overall superior guest service experience with our company.

• Promote sales to direct US/CA guests by initiating calls, SF Campaigns to act on leads and/or prospects in order to identify travel needs, present/explain cruise products and make travel recommendations.

• Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.

• Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify guest travel trends; Proactively and consistently seeks opportunities to promote and sell our products based on guest travel history.

• Acquire in depth industry and our company knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits, and other shipboard amenities.

• Attend and actively participate in daily team meetings or relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.

• Participate in department approved mass e-mail campaigns targeting specific guests’ profiles.

• Perform other job-related functions as assigned.

Knowledge, Skills, and Abilities

• Goal oriented
• Outbound call mindset
• Enterprise people, Wells Fargo
• Bartenders
• Luxury
• Hospitality
• Cruise sales a plus (Outbound) (Carnival, celebrity)
• Experience with travel reservations systems a plus
• Knowledge of CRM product Salesforce.com a plus

Education & Experience

• High School Diploma or equivalent required
• Post-secondary education in Marketing, Business Administration or related field preferred
• Minimum of 6 – 1 year sales experience with any industry