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Position Summary

If you are experienced with managing or administering payroll or tax or benefits and want to join an organization that is growing and has significant opportunities for you to make a positive impact, come join our team. The Technical Team Lead is responsible for assisting the Conversion Consultants with operational tasks, providing 'how-to' and troubleshooting instructions. You need to enjoy sharing your knowledge with others and be patient working with all different skill levels. You should have an in-depth knowledge of how to process payroll, and a deep understanding of software configuration and processing requirements. This position requires a detailed individual who is committed to providing the highest quality system conversions in the industry while meeting tight deadlines. You must have strong analytical skills and be very thorough and methodical.

Essential Duties and Responsibilities:

• Assist with training and onboarding new hires
• Communicate goals and deadlines to team members
• Assist with the daily operation of the organization
• Provide teams with information about recent developments, system enhancements, and SOP changes
• Evaluate team knowledge gaps and organize training where needed
• Participates in the implementation of divisional and company initiatives and strategies.
• Provides informal feedback on an ongoing basis to leadership regarding employee performance
• Evaluation of configuration or data gaps, reviewing system setups and data files to determine root cause
• Take ownership of escalated items
• Act as a backup for absent employees where necessary
• Participation in process improvement initiatives
• Documentation of identified issues, with the necessary follow-up to ensure a positive resolution
• Participation in analysis gathering sessions, interacting with other departments and clients as needed
• Maintaining accurate status of all assigned tasks, escalating when needed if deadlines are at risk
• Constantly learning and increasing knowledge and skills of our systems, processes, and industry – and sharing that knowledge and skills with the team
• Other Duties as assigned.

Knowledge, Skills and Abilities:

• Excel knowledge
• Able to effectively manage multiple projects and attend to daily client matters while maintaining focus and follow through on issues until resolved and delivering results
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
• Strong organization skills, analytical skills and attention to detail
• Works independently and is self-motivated
• Knowledge of Microsoft Office software (Outlook, Excel, Word, PowerPoint)
• Experience administering or processing Benefits, Payroll, or Tax
• Embraces changes and contributes to new initiatives
• Decision Making skills
• Must be able to meet deadlines for multiple concurrent projects
• Must have excellent oral and written communication skills as well as attention to detail
• Ability to build and manage relationships in a cross-functional environment.

Education & Experience:

• Deep experience with payroll processing software/application.
• 1+ year payroll processing or benefits administration experience required.
• Previous tax experience preferred
• Payroll experience preferred
• Intermediate to strong skills in Excel
• Proficient with MS Office suite
• Ability to type 35 WPM