About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Isolved Implementation Consultant will be responsible for the successful planning, coordination, and implementation of accounts within designated timeframes. The Implementation Consultant will collaborate with clients to understand their business and related needs, to analyze existing systems, interface requirements & business processes, and recommend & drive the implementation of the appropriate solutions. This position provides a positive and high-quality service to clients' onboarding with HireLevel and requires thorough understanding of project planning for isolved HCM products, payroll practices and processes.

Essential Duties and Responsibilities

• Lead and manage all phases of client implementation projects, including project planning, requirements gathering, system configuration, client training, testing, audit review, go-live execution, post-implementation support, and project closure to ensure successful outcomes.
• Drive project timelines and key milestones by maintaining exceptional attention to detail, ensuring all deliverables are completed accurately, efficiently, and within established deadlines.
• Serve as the primary point of contact for clients and internal project stakeholders, facilitating clear, proactive communication throughout the implementation lifecycle and fostering strong client relationships.
• Proactively identify, assess, troubleshoot, and resolve project risks, issues, and roadblocks, partnering with internal teams and clients to minimize disruption and maintain project momentum.
• Adapt implementation strategies, workflows, and processes to meet the unique requirements, goals, and complexities of each client project while maintaining best practices and service standards.
• Conduct comprehensive audits of the full isolved system build and related ancillary products, including but not limited to Payroll, Time & Attendance, Benefits Administration, Human Resources, and other integrated solutions, ensuring configuration accuracy and client readiness.
• Independently manage and execute highly complex implementation projects, exercising sound judgment, strategic thinking, and advanced problem-solving skills to achieve successful results.
• Collaborate cross-functionally with internal departments to coordinate project activities, streamline processes, and ensure a seamless client implementation experience.
• Deliver exceptional client service by anticipating client needs, providing consultative guidance, and maintaining a strong commitment to client satisfaction and long-term success.
• Build and maintain positive, productive working relationships with clients, leadership, and colleagues through professionalism, collaboration, trust, and effective communication.
• Perform additional duties and special projects as assigned to support departmental objectives, operational initiatives, and the evolving needs of the organization.
• Regular, onsite attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands on involvement. 

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department. 
• Complete projects and other duties as assigned by supervisor.    

Knowledge, Skills, and Abilities

• Demonstrates in-depth understanding of HR outsourcing models, PEO operations, compliance requirements, and best practices for delivering integrated HR, payroll, and benefits solutions.
• Strong oral and written communication skills, capable of delivering clear, concise, and professional messaging to clients, team members, and stakeholders.
• Maintains exceptional accuracy and attention to detail while performing key administrative and operational tasks efficiently, meeting deadlines without compromising quality.
• Builds and sustains trusted client relationships, providing consultative guidance and tailored solutions that align with client needs and business objectives.
• Skilled in configuring, managing, and troubleshooting HRIS platforms and CRM tools to support client onboarding, data integrity, and workflow automation.
• Possesses advanced knowledge of payroll processing, tax regulations, wage and hour laws, and multi-state compliance to ensure accurate and timely payroll execution.
• Applies strong analytical capabilities to interpret client data, identify discrepancies, and develop actionable solutions that improve accuracy and efficiency.
• Delivers clear, concise, and professional written and verbal communication to clients and internal teams, including training, documentation, and status updates.

Education & Experience

• Associates degree preferred or minimum of 5 years of related experience required, or an equivalent combination of experience, skills, and education (including relevant non-traditional degree programs or job training programs) is preferred.
• Experience with HRIS systems and web-based databases.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.

Required Licenses and/or Certifications

Not applicable.

Physical, Mental, & Communication Demands

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Critical Thinking: Ability to analyze complex client requirements, system configurations, payroll data, and implementation challenges to develop effective solutions and recommendations. 
• Problem Solving: Frequent exercise of independent judgment to identify, troubleshoot, and resolve implementation issues, system discrepancies, and client concerns in a timely manner. 
• Attention to Detail: Requires a high degree of accuracy when auditing system builds, validating data, configuring software solutions, and managing project deliverables. 
• Decision Making: Ability to evaluate information, prioritize competing demands, and make sound business decisions while managing multiple implementation projects simultaneously. 
• Time Management: Must effectively organize workload, manage project timelines, meet deadlines, and balance multiple priorities in a fast-paced environment. 
• Adaptability: Ability to adjust to changing client requirements, shifting priorities, evolving technologies, and varying project complexities while maintaining service excellence. 
• Concentration: Requires sustained focus for extended periods while reviewing data, auditing system configurations, conducting testing, and completing detailed project tasks. 

Communication Demands:

• Verbal Communication: Frequent communication with clients, leadership, team members, and cross-functional partners to provide project updates, facilitate discussions, address concerns, and deliver training. 
• Written Communication: Ability to prepare and interpret professional correspondence, project documentation, implementation plans, reports, training materials, and system-related communications. 
• Presentation & Training Skills: Regularly conducts client and internal training sessions, explains technical concepts to varying audiences, and facilitates implementation-related meetings. 
• Interpersonal Skills: Ability to build and maintain positive working relationships with clients, management, and colleagues through professionalism, collaboration, and effective communication. 
• Client Consultation: Effectively gathers information, identifies client needs, provides guidance, and communicates recommendations to support successful implementation outcomes. 
• Conflict Resolution: Ability to professionally manage difficult conversations, resolve escalated issues, and facilitate solutions that support both client satisfaction and business objectives. 
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Environmental Conditions

This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in person collaboration and meetings, and minimal exposure to physical hazards.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

This position is eligible for the following benefits:

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.