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About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Senior Human Resources Business Partner is responsible for the delivery of customized HR service solutions that positively impact the client’s business resulting in client retention and growth. This role provides advice, guidance, and recommendations to clients on federal and state compliance requirements and completes human resources service functions for the organization. Proactively consults and regularly follows up with clients to develop, implement and monitor Human Resource related deliverables, and ensuring client policies, procedures and actions are in compliance. The Senior Human Resources Business Partner also provides mentorship to the Human Resources Business Partners.

Essential Duties and Responsibilities

• Work with targeted Elite HR-Centric clients with primary focus on compliance and strategic related HR needs.
• Responsible for all aspects of the client’s health, maintenance, and retention; monitor regular payroll trends, consult on products and services, and navigate compliance matters.
• Work closely with client, sales team, and operations departments to ensure a mutually successful transition to Vensure and maintain a long-lasting partnership.
• Develop and maintain effective relationships with clients, appointed contacts, and on-site supervisors; provide sound guidance and value-added solutions that contribute to client’s success and growth of their business which results in high customer satisfaction and retention.
• Provide customized solutions in accordance with the client’s internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture, and work practices and mitigate risk.
• Provide clients with development of handbooks, job descriptions, performance evaluation systems, compensation plans, hiring/on-boarding processes, salary benchmarking, and succession planning.
• Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, termination analysis, separation agreements and act as point of communication between affected employee and client if needed.
• Manage and resolve complex employee relations issues.
• Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough, and objective investigations.
• Recommend training to improve business operations and minimize liability.
• Build, maintain and promote relationships with colleagues, ensuring effective communication and services that impact clients.
• Provide guidance and mentor both Human Resources Business Partners and Associate HR Business Partners.
• Operate with a high degree of independence and discretion, leveraging extensive multi-disciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.
• Travel to perform onsite visits and meet remotely with clients to achieve KPIs, service level and profitability for client.
• Build, maintain and promote relationships with colleagues, ensuring effective communication and services that impact clients.
• Provide guidance and mentor both Human Resources Business Partners and Associate HR Business Partners.
• Operate with a high degree of independence and discretion, leveraging extensive multi-disciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.
• Travel to perform onsite visits and meet remotely with clients to achieve KPIs, service level and profitability for client.

Marginal Functions

• Attend webinars, seminars, and other trainings to stay up to date on laws and best practices.
• Supports HR projects and initiatives outside the assigned client group as needed.
• Provides back up support for other HRBPs and HR team members during peak periods, absences, or urgent employee relations needs.
• Performs other related duties as assigned to support business operations and HR team objectives

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, well-spoken, and technical skills necessary.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state, and local laws and regulations required.
• Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Excellent internal and external customer service skills.
• Adheres to KPIs and SOPs according to guidelines established.
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.

Education & Experience

• Bachelor’s degree in human resources, Business Administration or a related field or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• At least five years of HR experience.
• Proficiency with Microsoft Office software (Excel, Word, PowerPoint, Teams) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS systems and payroll platforms preferred.
• PRISM and PEO experience preferred.
• Bilingual capabilities (English/Spanish) are preferred.

Required Lincenses and/or Certifications

• PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred

Physical Demands:

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

• Attention to Detail: High level of accuracy needed for managing client accounts.
• Problem-Solving: Ability to troubleshoot issues related to client escalations or complaints.
• Multitasking: Manage multiple tasks and projects simultaneously, often under tight deadlines.
• Decision-Making: Make informed decisions regarding when it is appropriate to escalate client concerns or issues.
• Stress Management: Handle stressful situations calmly and effectively, especially when dealing with client concerns

Communication Demands:

• Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Written Communication: Prepare clear and concise documentation, including emails and notes.
• Verbal Communication: Conduct presentations and employee training sessions; provide clear instructions and support to clients, employees and managers.
• Presentation Skills: Present information effectively in training sessions with clients and other employees.

Environmental Conditions

The Senior HR Business Partner role is performed primarily in a professional office environment that is climate‑controlled, well‑lit, and low noise. The position involves regular interaction with employees, managers, and senior leaders through in‑person and virtual meetings, phone calls, and email, and includes ongoing exposure to confidential and sensitive workplace matters. Standard business hours are typical, with occasional extended hours and limited travel required based on business needs and organizational priorities.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an "at will” employment relationship